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The Humintell Blog April 15, 2020

Body Language Decoded

Brought to you by CBC

Take a journey deep inside the intriguing world of non-verbal communication. As human beings, our bodies communicate our inner emotions and feelings in ways that can often be easily seen by others, but at other times, are barely visible.

On every continent and in every ethnicity, expressions of emotions such as happiness, surprise, anger and fear are universally recognized. These expressions are hard-wired into our facial muscles for reasons that have everything to do with human evolution and survival of the species. To the trained observer, the way people move can be more revealing than the things people say.

We all use our intuition when trying understand another person’s intentions or needs. We watch the way they walk, and how they stand. We look for their eye-contact and whether they appear comfortable or anxious. But when intuition is augmented by scientifically based observational techniques, the picture becomes much more clear.

These techniques are increasingly being used in the worlds of law enforcement, surveillance and security, as well as politics and commerce. Understanding the “non-verbals” of the people we encounter gives us an edge that can mean the difference between a sale or a no-sale, between an election victory or defeat, between safety and danger, and even between a successful or doomed relationship.

Body Language Decoded features interviews with some of the world’s leading experts in human communication including Humintell’s own Dr. David Matsumoto.

Filed Under: Emotion, Nonverbal Behavior

The Humintell Blog March 31, 2020

Rapport in Investigative Interviews

Humintell Director Dr. David Matsumoto recently conducted a webinar on “Understanding Rapport and its Possible Components” for the International Association of Interviewers (IAI).

Please enjoy this recording of the recent webinar as well as the outline he wrote that preceded it.

 

Anyone and everyone who expounds an ethical, non-confrontational, empirically-based approach to interviewing acknowledges the importance of rapport. And for good reason: Rapport has been documented in basic social psychological research for decades as a crucial element in any successful human interaction involving coordination and cooperation among interactants. Recent empirical studies have increasingly demonstrated it is also critical to investigative interviewing. Anyone who does investigative interviewing can attest to its importance.

Of course, I am preaching to the choir. As I write this I am reading the IAI February 2020 Featured Blog entitled “Successful interviews: Why rapport is crucial to policing.” It, along with IAI’s recent webinar on rapport, are excellent examples of the importance of rapport in investigative interviewing.

As I have been researching, thinking about, and struggling with this important topic, I have come to realize that we still don’t have good answers to some really fundamental questions about rapport. These include what exactly is rapport? And what is it not? Is it necessary or sufficient for successful investigative interviews? Are there other equally if not more important concepts that are crucial to successful interviews?

Answers to these very basic, but very important, questions are not found in the scientific literature, either.

Still, it seems to me that we should seek answers or clarity to these questions because how we land on them can influence many things, including our understanding about the nature and function of rapport in interviews; how to establish, maintain, and repair it; and whether there are other concepts that we should also keep in mind when conducting interviews.

In this webinar, I will raise these questions, bringing examples from the scientific literature as well as practical applications. I won’t provide a recipe for how to establish and maintain rapport in investigative interviews, because there are so many extremely competent interviewers, especially those certified in the CFI/IAI method! But I would like to raise awareness of some important questions, and possible limitations, of the concept of rapport, and bring to bear whatever scientific evidence there is to address these issues.

The overall goal of the webinar will be to raise awareness about and critical thinking related to this incredibly important concept to investigative interviews.

Filed Under: Nonverbal Behavior, rapport, Science

The Humintell Blog January 29, 2020

What is Body Language?

So you want to know about body language?

Body language is also known by another term called Nonverbal Behavior.

Nonverbal behavior is a complex signal system of the body to communicate our mental states, thoughts and feelings.

I say it’s one of the most complex signal systems of the body because it includes different channels like facial expressions, tone of voice, my hands, gestures, body posture, the way we walk- even how much space we take when we talk with each other, and whether or not we touch each other.

Each of those channels can communicate different messages. They communicate specific or generic emotions. They communicate cognitive processes or specific cognitions; some kind of physiological states and some other things.

When you put all those channels together with all those signals it’s really easy to see why nonverbal behavior or body language is one of the most, or the most, complex signal system in the body. When we’re trying to observe body language, it’s just so overwhelming because there’s so many channels and messages.

So what channel should you focus on?

Research has shown that of all of the channels and all of the messages coming at us, one of the most important is facial expressions of emotion. That’s why we focus on facial expressions of emotion.

That doesn’t mean that everything else is not important because we also focus on the other things, like gesture and voices and everything else. But facial expressions of emotion are the most important channel that we have.

What’s unique about Humintell?

One thing that’s unique about our work and our approach to body language is that we focus on what we call validated indicators.

These are behaviors that have been validated by research and science over the last thirty to fifty years and that have been vetted in the field by the thousands of people that we have been fortunate enough to train and use our system in their daily lives.

Want to learn more?

Take a look at these past blogs on body language

Better Reading Body Language

Benefits of Learning to Read Body Language and Facial Expressions of Emotion

9 Ways Your Body Language Can Help You Land a Job

6 Steps to Effective Interview Body Language

Filed Under: Emotion, Nonverbal Behavior

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