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The Humintell Blog July 13, 2020

There’s More to Reading People than Just Body Language

People often think that the terms “reading people” and “body language” are synonymous but that’s simply not true. In reality, being able to read body language or nonverbal behavior is just one (important) part of reading people.

Of course reading people involves reading their body movements and facial expressions of emotion; we focus a lot on those skills here at Humintell. But reading people also includes aspects we may not necessarily think about such as the way someone dresses, the way someone speaks and even the way someone organizes their bedroom or office.

In fact, research has shown that a person’s home and office environment can reveal certain personality traits. According to University of Texas, Austin psychologist Samuel Gosling, Ph.D., and his colleagues, personal spaces such as bedrooms and offices are an incredibly rich source of information about people’s personalities.  One of their studies called “A Room With a Cue: Personality Judgments Based on Offices and Bedrooms” was published in the Journal of Personality and Social Psychology.

A press release on EurekAlert describes the study.

”Gosling and Sei Jin Ko, of the University of Texas at Austin, Thomas Mannerelli, Ph.D., of the international business school INSEAD and Margaret Morris, Ph.D., of Sapient, a consulting firm in San Francisco found that people are remarkably accurate at guessing some aspects of others’ personalities–in particular whether they tend to be open and conscientious–based only on a look at either their offices or their bedrooms.

In two separate studies, Gosling asked people to rate others’ personalities–using the standard and quite broad “Big Five” traits of openness, conscientiousness, extroversion, agreeableness and emotional stability–after looking through either their offices or their bedrooms. He then compared how well these personality-raters agreed with each other as well as how accurate their assessments seemed when compared to self- and peer-ratings of the office and bedroom inhabitants.

The 94 offices examined in the study belonged to employees of five businesses: a bank, a real estate firm, a business school, an architecture firm and an advertising agency. The 83 bedrooms belonged to college students or recent college graduates living on or near a college campus. The researchers used several methods to ensure that the occupants did not make changes to their offices or bedrooms prior to the inspections. For example, one of the incentives for participating in the study was to receive an evaluation of how others perceive them based on their personal space.

Other researchers have done similar studies using photographs of people, video clips, evaluations of people’s reputations and the like. But Gosling is the first to try it without providing any direct visual or biographical information about the person whose personality is being assessed. Instead, they had to rely on cues such as personal items (though all photos and references to the occupants’ names were covered up), decorating style, neatness and level of organization.

Not only did Gosling find that personality raters–eight in the study looking at offices and seven in the study looking at bedrooms–agreed among themselves, but he also found that they were relatively accurate in their assessments. At least for certain traits. While earlier studies found that people could accurately assess extroversion and agreeableness by viewing photos and video clips but had a harder time assessing conscientiousness and openness, Gosling found the opposite is true for viewing people’s personal environments.

“Should you decide to date someone by looking at their bedroom?” says Gosling. “If openness is important to you, sure. But if extroversion is important, you might want to meet them first. It seems to depend on what information you want.”

By evaluating the cues in the offices and bedrooms that people use to assess personality traits, the authors found many cues that people could use to judge openness and conscientiousness–such as distinctive decorating for openness and neatness for conscientiousness–but few for judging the other traits. Gosling and his colleagues then determined which of these cues were “valid.” In other words, if a bedroom was neat, they looked to see whether the room’s occupant tended to be conscientious. If so, neatness was considered a valid cue for that room.

Based on their list of valid cues, the researchers found that people seemed to use valid cues to assess openness and conscientiousness but were less likely to do so to assess the other traits. The researchers also found that people relied on gender and racial stereotypes–based on their guesses of occupants’ gender and race–when few cues were available. So, for example, they tended to use stereotypes to assess emotional stability but not to assess conscientiousness.

“Even though the observers in both studies used stereotypes to form impressions,” said the researchers, “they did not base their judgments solely on stereotypes but may have drawn more heavily on the physical cues in the rooms.”

The researchers’ next step will be to better understand the process by which people make their personality evaluations. For example, in one study they’re manipulating people’s assessment of a person’s race to see if that affects their personality judgments.”

Want to learn more about this hugely complex but entirely fascinating topic?
Don’t miss a rare opportunity to learn from Dr. David Matsumoto in this first-time series, powered by Humintell science!
Learn more here!

 

Filed Under: Emotion, Nonverbal Behavior

The Humintell Blog June 18, 2020

Can Zoom Fatigue Be Related To Your Personality?

Since the Covid-19 pandemic hit, we’re on video calls more than ever before – and many are finding it exhausting.

There have been many articles addressing this “zoom fatigue” and the potential reasons for it. One reason often cited is the mental work and effort it takes to process nonverbal cues like facial expressions, the tone and pitch of the voice, and body language; paying more attention to these consumes a lot of energy. But can our exhaustion from remote meetings somehow be tied to our personality?

Many researchers today believe that there are five core personality traits that speak to the characteristics or qualities of an individual. These traits have been found by research to exist in humans all around the world, though the degrees to which people possess each trait differs.

One may find it helpful to use the acronym OCEAN (openness, conscientiousness, extraversion, agreeableness, and neuroticism) when trying to remember the big five traits.

Extraversion is one of these cross culturally universal underlying personality traits. A person who is extroverted is generally outgoing, friendly, sociable and happier more of the time than others. In contrast, a person who is introverted may be shy, quiet, reserved, and typically don’t seek out social events.

How introverted or extroverted are you? Find out here with a FREE test!

One suggested characteristic that’s associated with extroverted individuals is that when they meet people, they receive energy. When they meet people, teach classes, or socialize with others, they become energized. Whereas an introverted person uses energy when interacting with others, which can leave them drained. So how does this all relate to zoom fatigue?

Extroverted individuals may find themselves particularly drained after a remote meeting or class. Dr. Matsumoto suggests that although they may be interacting and seeing people they normally interact with, they’re likely not receiving the energy transfer they would in real life that normally invigorates them. Thus, these digital interactions leave them more exhausted than if the same interaction happened in real life.

The remoteness eliminates the interaction quality that allows them to give and receive energy.

Interestingly, there’s cultural differences in mean levels for extroversion as well. Americans generally have high extroversion, low neuroticism, higher conscientiousness, high agreeableness and high openness. Which means as a society as a whole, Americans may be suffering more from Zoom fatigue than other countries who have lower rates of extroversion such as Malaysia (see table below)

 

In addition to the many emotional consequences of digital communication we’ve covered, being remote may also eliminate the possibility of energy transfer we normally get in live interactions.

What are your thoughts? As an extrovert do you find this to be true? Let us know your thoughts in the comments section!


Want to learn more about the role of culture in shaping personality? View the video below to learn more!

Filed Under: Cross Culture, culture, Emotion, Introversion, Nonverbal Behavior

The Humintell Blog June 11, 2020

Why face masks make it so hard for us to express how we feel

Health workers rely on positive non-verbal communication to show care for their patients: close physical proximity, touch, head nodding, smiling, open body language and a focused eye gaze. It’s such an important part of the work they do, that the world’s largest nursing body, the UK’s Royal College of Nursing, has a section of its website dedicated to the importance of body language.

A doctor or nurse’s body language sets the trajectory for treatment from the moment the patient first sees them. Positive non-verbal communication has been shown to decrease patient anxiety and give better outcomes. And it gives the patient confidence that a physician is sensitive and understanding. As a result, the patient is more trusting and communicative.

Even with pain, patients who get high non-verbal support from their physicians show increased tolerance. Doctors’ detachment and distancing behavior — such as the absence of smiling and direct eye-gaze — has the opposite effect and is linked to worse patient outcomes. A recent study of 719 patients with the common cold found that the more empathic they perceived their doctor to be — the faster they recovered. Each patient was asked to score the doctor for empathy shown to them on a 1-10 scale. Those who scored the doctor a perfect 10 (around a third of patients) had reduced severity of symptoms, recovered faster and also had higher immune function, about 50% better than others.

Face coverings significantly limit a doctor’s ability to gauge a patient’s emotions. The masks can hamper health care workers’ attempts to provide non-verbal support to people in their care.

Not only that, imagine being alone in hospital, very ill and afraid, and the faces of the doctors around you are almost unrecognizable. This is the reality for so many in the Covid-19 pandemic. CNN explores the science behind facial expressions and why they’re so key to human interaction.

Filed Under: Emotion, Nonverbal Behavior

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