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One Big Commitment

Commitment In Australia last night 60 Minutes ran a story on Jenna Miscavige Hill’s titled Inside Scientology.  I must admit that I have not explored the church or their views to any great extent so this post is in no way an authoritative review of the church or its beliefs.  But the one thing that did strike me was Jenna and her husband’s explanation of the One Billion Year Contract members of the Sea-Org (a religious order which the churches’ most senior members all belong to) were asked to sign.  According to the insiders they signed the contract, Jenna when she was a young girl and Dallas when he was 18.

While the church contends that the contract is merely symbolic and that the signatories are free to leave the church at anytime, the explanation of the use of the contract by the church clearly demonstrated someone had a very practical understanding of the Principle of Consistency.

In the Principles of Persuasion Workshop we teach the Principle of Consistency which is where people feel personal and interpersonal pressures to remain consistent with the commitments they have made.  In this case a commitment to a one billion year contract.

Dallas recounted how he was verbally abused and “interrogated” until he signed the contract some weeks later.  While there was not too much more from him on the binding nature of the commitment this did demonstrate the importance someone placed on having him sign the contract and commit to the churches values.  Jenna’s revelations were more startling however.

Jenna Miscavige Hill stated that at the age of 8 she signed the contract and that she really didn’t think anything of it, mainly because she didn’t think she had a choice in not signing it. So even though her commitment was not entirely voluntary it was certainly binding and it proves how powerful the making of commitments are, even for children.  The cyclic reference to the commitment she had made as she got older demonstrated that whomever was making these references understood the importance of the earlier commitment she made a younger child.  It also highlighted the importance that was placed on remaining consistent with that commitment, especially for her as a future leader of the church, a label that she appeared to wear from an early age.  While there are other Principles at play, Consensus because everyone in the Sea-Org had signed the contract so why shouldn’t she.  The implication of Scarcity, i.e. if you don’t sign it, the consequences of that action and indeed even if you leave after signing it you need to repay costs invested in your training and you may not participate in events until this debt has been repaid.  The big takeaway for me was Consistency.Yes the commitment was grand – one billion years.  But the commitment made by a small girl, remained with her well into her adult life.While I cannot attest to the validity of the story told, it is fascinating to listen to it play out and it made me reflect on my own life and where I have heard it before.

As a schoolboy vowing never to mention what a mate did with his slingshot then being asked by a teacher if I would tell truth before being asked the question.
In high school I asked a girl if she wanted to “go out with me” and waiting with teenage desperation for the “yes“.
As a young police recruit I made a commitment the day I swore the Oath of Service to uphold the Office of Constable and served in line with that commitment for 13 years.
In a more sinister example I spoke to children who after being abused they were made to promise that they would not to tell anyone what happened or they and their loved ones would be hurt and I saw the anguish this commitment caused them (for all sorts of reasons).
I worked with police negotiators who when speaking with a hostage taker were careful not to make commitments but certainly set about obtaining them in a hope to achieving a safe and successful resolution to the incident.
I interviewed suspects and asked them to provide a version of events, so if they recounted it later or tried to tell me another version once I presented the evidence I could circle back around and raise the original commitment to a story.
In court the tables were often turned and it was I who was committing to a version and the defence counsel who were asking the questions.
When I got married and the vows I made to my wife.
When I get on a plane I commit to not carrying dangerous goods.
When I submit my tax  return I make a declaration saying I commit that everything I have said is the truth.
When I walk down the street and someone in a charity t-shirt asks “Are you having a good day?”  and if I reply “Yes” and they snipe back with “Well can I tell you about someone who is not having a good day” before they lead in and tell me about those in need.
When my kids ask me for something and if I fail to deliver at the specified time in the specified manner I get met with “But Dad you said….!”

Commitments – they are everywhere!

So the question for you is how are you using Commitments in your life?  What are you committing to?  How is that being used to keep you or others behaving consistently.Because we don’t have positive names for those who don’t do what they say – be careful of what and who you make the commitment to.

Tell me about some of the commitments you have made and what you did to live up to them.

The post One Big Commitment appeared first on Social Influence Consulting Group.

Why Are Your Nonverbal Cues So Important At Work/In Business?

Because nonverbal cues are sent primarily from the “emotional brain” rather than the neo cortex they create more honest and revealing messages. Nonverbal cues can help business people determine others’ motivations and analyze business interactions with much more richness; depth and insight than can come from simply relying on spoken or printed words.
Professionals who understand nonverbal cues can evaluate what their clients, customers and co-workers are really telling them in order to know how to better meet their needs—to give a better price, offer more (or fewer) details, or wrap it up and go for the close.

Now you see it, now you dont … Change Blindness

Change blindness is an interesting natural phenomena every human experiences on a pretty regular basis, but what is it exactly? Essentially its our inability to spot obvious changes that occur around us. There has been a fair bit of study done to understand this better, while I wont claim to have all the answers I do know that this research has shown that surprisingly we are not so good at spotting changes in colour, but are better at spotting when something is added or removed from a scene. I imagine carrying out these studies are pretty difficult as by there nature the participants are being tested and are under controlled additions, which is interesting as change blindness is most common when we are not looking for changes, when our mind isn’t focused and attentive to the finer details. This is an interesting area of study and one that I believe will continue for a while, as there can be legal complications when it comes to testimonies where images are concerned, I personally think some of this comes back to what we have discussed before, the human mind is processing so much information so quickly, it wants to help out and define an easy answer, so doesn’t pay attention to what it may consider minor details at that moment. I recommend if you find this sort of thing interesting do some further research on change blindness and what your mind really knows about what is occurring at this instance.

So why is change blindness of any interest to you from a social engineering perspective? Well I fell there are a few reasons. The first one, and the one most difficult to possibly get your head around is that attention to detail really isn’t that important sometimes. What do I mean? Well Harvard did some interesting research (Derren Brown example below) called “The Person Swap” where they had people approach a desk where a gentleman would have them sign a form, he would then duck down to file the form and another man would pop up, and a large percentage didn’t notice any change. When you think of a change this significant it puts a few things in perspective, the key thing here is that people were not looking for / expecting change. So if you are prepping for an onsite engagement, ask yourself will my ID need to stand up to direct scrutiny, or will just having something similar do the job?

The same applies in things such as phishing campaigns, its may seem obvious as many people already know that when we read something the letters of a word can be jumbled but it still makes sense to us. The same applied to domain names and other key pieces of information, so perhaps substitution isn’t always required, simply omitting it could still be successful as it wouldn’t be expected for it not to be right.

This is just a brief glimpse as what change blindness means to us, in reality it should tell us that alot of what we do / dont see is an illusions. If you think it wouldn’t happen to you, or you spotted thing again. Sure you will spot the issues where you are suspicious and are looking, but these not something many of us do for everything, unless we are very paranoid. Then we imagine things that are not there at all :D

Another good change blindness test :)