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The Humintell Blog October 27, 2020

To Face the Fear, Don’t Press Mute

Guest Blog by AnnMarie Baines

Even in the midst of a pandemic, people still feel the pressure to appear “perfect”. Unfortunately, the pressure to be perfect only increases the fear of public speaking, regardless of a speaker’s experience level.

As a public speaking coach and founder of non-profit, The Practice Space, I have observed more people using the virtual world to hide and avoid that fear completely. By turning off our cameras and putting ourselves on mute, it is easier to opt out of public speaking and observe discussions at a distance, as opposed to being spotlighted and risk judgment and uncertainty.

While it is more equitable to give people the option of whether they want to turn on video, as a woman of color, I also know it is important not to silence ourselves. For those whose voices are unrepresented in powerful places, including women, youth, people of color, the fear of public speaking is already entrenched in histories of oppression and discrimination that instruct us to feel that our voice is somehow inferior. It is even more essential to push back on the conditions that are set up to push diverse voices aside.

Instead of pressing mute, facing the fear of public speaking instead begins with a change in mindset. Public speaking is infinitely more scary when we view it as a test, or feel like we have to defend ourselves on trial. If we view communication as a tool for human connection, then public speaking should be viewed as a chance to teach and enhance understanding. Confident communication emerges when we listen, teach, commit to our ideas, and let go when things don’t go as planned.

Tip #1: Value your connection to the audience.

Regardless of whether we are online or in person, all the anxiety-coping strategies in the world will not help until a speaker personally reframes the goal of public speaking. When the goal is still to “get through the speech unscathed” or “deliver a presentation without any mistakes” or “deliver everything perfectly from memory”, the irony is that speakers are much more likely to be nervous and unsatisfied with their performance. Instead, public speakers need to frame goals that prioritize the effect they want to have on their audience. For instance, public speaking goals such as teaching new ideas, inspiring connections, communicating content that people remember, and encouraging follow-up conversations do not depend on perfection. Rather than having goals that are all about you, effective communication should value connection over seamless presentation.

Tip #2: Expect and embrace discomfort.

Everything in 2020 is deeply uncomfortable, and communicating over a webcam is no exception. That said, for many, public speaking has always been an uncomfortable and somewhat unnatural experience, even before the pandemic hit. Many speakers and performers use visualization techniques, where they prepare themselves by imagining the result they want. Instead of imagining situations where you don’t feel any nerves at all, it can help to imagine the jitters you might have at the start and then imagine them disappearing as you sink into the moment and connect with your audience. It can also help to embrace the reality that public speaking will sometimes feel awful, but also that the discomfort won’t last forever — sometimes, it is only a few minutes.

Tip #3: When you can, always speak about what excites you.

Given how fearful and anxious some people can feel about public speaking, the discomfort is only worthwhile if your message is personally important to you. Sometimes, when I am faced with a speech that is particularly nerve-wracking to me, I will say to myself, “right now, this work is more important than my fears.” While it is always useful to think about what your audience might want to hear, at the end of the day, every speech should always derive from content that drives, motivates, and excites you. When you talk about what genuinely interests you, it is easier to get lost in your message and drown out evil voices of self-critique and doubt. The byproduct is that your speaking delivery will automatically be better because you are speaking from the heart instead of from a place of stress.

When I interview my students about their growth and confidence, it always surprises me that they never say that their nerves have gone away. Even the most advanced students say that the fear is always there, but that they have learned to embrace it. In the words of one of my high school students, who was a champion public speaker and state champion finalist, “So I’m still kind of afraid of talking in front of people and I try to avoid it as much as possible or get other people to go before me, but I’m just kind of on terms with it now. I can choose to rise above it rather than let it inhibit me.” Before we voluntarily put ourselves on mute, take a moment to reflect on why. If it is to listen deeply and learn from others, then mute away. But if it is to avoid fears, then don’t be the one to silence yourself because there are plenty of people out there who will.

Read a previous guest blog by AnnMarie on how to feel less nervous about speaking in public 

The post To Face the Fear, Don’t Press Mute first appeared on Humintell.

Filed Under: Emotion, Public Speaking, Technology

The Humintell Blog September 22, 2020

Unmasking Facial Expressions of Emotion

The COVID-19 global pandemic has undoubtedly changed people’s lives. Virtual meetings have largely replaced in-person interactions leading to what some call “zoom fatigue”. Parents are forced to now work from home while simultaneously teaching and entertaining their children.

But perhaps one of the biggest shifts has come with widespread mask wearing. People are now having to interact with others face-to-face when a large portion of the face is covered. Yet, while it is true that masks block faces, all is not lost. You can still gain insights into people’s emotional states.

LEARN MORE


Humintell is excited to announce the launch of their new Masked MiX training course that will help you unmask facial expressions of emotion.

Masked MiX will help you:

  • Read facial expressions of emotion and microexpressions on masked faces
  • Know which facial emotions are visible and which are not
  • Label emotions quickly and accurately on masked faces

You can see a short demo of the training here:


What people are saying about Masked MiX

“Once again Humintell has come through with a new tool that teaches you how to read facial expressions while people are wearing masks. This is definitely a must have for everyone living in a world post COVID-19. This was training was timely, practical, and fascinating!“

~Urau Lino


“I have tried the Masked Mix and I absolutely loved the program. The explanation part is very useful and the comparison of the micro expressions on the face with and without a mask is just fantastic. What I also love about the program is the option to freeze the expression and to read the explanation for the micro expression I have just seen. The fact you use faces of different gender, nationality and age makes it even more valuable. Honestly, the program is just perfect for the new reality we are all dealing with. Great job! Thank you!”

~Irina Golovanova


“Masked Mix is a new, state of the art training tool that focuses on the upper facial cues which are observable when the lower half of the face is covered. The beauty of this training is that you’re able to select the speed you wish to take the exam and there are 3 levels of certificates available depending on your speed setting and your level of proficiency in correctly identifying the masked emotions. With the wearing of face masks part of daily life, this training tool will sharpen up your skills in identifying expressions of emotion in your masked conversation partner & provide you with a reminder of how communicative the face is!”

~Craig Baxter


Want to learn more?

Our one-of-a-kind Masked MiX training includes an introduction section, 11 instructional videos, a practice and post-test as well as a certification of completion.

Training is accessible for 24 hours a day, 7 days a week for 1 year through our training website.

Simply purchase the training, create an account and register your product key that you receive via email. It’s that simple.

LEARN MORE

Filed Under: Emotion

The Humintell Blog September 15, 2020

Nonverbal Communication During a Global Pandemic

How has the COVID-19 pandemic changed the way we interact with one another? Does mask wearing alter the way we communicate?

Humintell Director Dr. David Matsumoto has recently been interviewed for a number of publications regarding nonverbal communication during a global pandemic.

Please see below for the most recent news articles, podcasts and interviews!


8/23/2020

(Radio Health Journal) Reading Our Masked Faces

PODCAST: With faces hidden behind masks for COVID-19, we are losing some of the visual information we depend on for smooth communication. Experts discuss the awkward encounters and specific looks we’re likely to misinterpret when we can’t see other people’s mouths.

 


8/14/2020

(National Geographic) How Facial Expressions Help Robots Communicate with Us

VIDEO: A wrinkled nose, raised eyebrows, a frowning mouth—all can say a lot without uttering a single word. Facial expressions are the closest thing humans have to a universal language, and it could change our relationship with androids and other human-like robots.


8/14/2020

(Wall Street Journal) How to smize (smile with your eyes) when you’re wearing a mask

ARTICLE: Service employees in the Covid era practice a modeling move coined by Tyra Banks to show customers a happy face


8/14/2020

(Inverse) Three Tips to Communicate Clearly Behind a Mask

ARTICLE: Although there was some initial confusion, one thing has become clear six months into the Covid-19 pandemic: wearing masks helps limit viral transmission.


 

8/8/2020

(Inverse) How to be “Crystal Clear” over Zoom, Slack, and remote communication tools

ARTICLE: Before 2020, working from home was a rare perk for most people. But now, remote work has become the norm for two out of three American workers.


8/2/2020

(Philadelphia Inquirer) What’s the fate of hugs, handshakes, and high-fives in a post-pandemic world?

ARTICLE: Experts and on-the-ground greeters like Sylvester and Weinstein aren’t sure what the future of hugs, handshakes, and high-fives will be in a post-coronavirus world, but one thing is certain: It’s going to get awkward before it gets better.


6/25/2020

(KCBS Radio) Wave and a Nod: Smiling with a mask on proves challenging.

INTERVIEW: When we communicate with each other, the face has a lot to do with it – smiles, frowns and other forms of expression with the mouth. Now that we’re all wearing face masks to prevent the spread of COVID-19, we’re trying to find new ways to get our emotions across.


6/23/2020

(NY Times) Masks keep us safe. They also hide our smiles.

ARTICLE: Face coverings may be here for a while. How can we adapt to a world where facial expressions are invisible?


6/10/2020

(CNN) Coronavirus has stolen our most meaningful ways to connect

ARTICLE: Before emojis, before writing, before speech, there was non-verbal communication; body language, touch and use of physical space. Of all ways we communicate, the roots of non-verbal communication run the deepest. To show it and to know it is part of being a human.


5/22/2020

(Atlantic) We’ll Be Wearing Things on Our Faces for a Long Time

ARTICLE: You can choose between a mask and a face shield, but you can’t choose nothing.


5/21/2020

(Medium) I See You but I Don’t: How Masks Alter Human Connection

ARTICLE: They can disrupt our ability to communicate and connect. But there are ways to overcome a mask’s necessary downsides.

Filed Under: Communication, Emotion, Nonverbal Behavior

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