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The Humintell Blog January 2, 2014

Spotting a Liar May Be Harder Than You Think

Businessmen - Assessing Honesty - Who is Better? - Humintell Spotting a liar is complicated, as author Kevin Goodman outlines in his latest Huffington Post Blog “5 Guidelines to Catch a Liar”.

In his post, Goodman asserts that traditional signs of lying such as averting the eyes, fidgeting and playing with one’s hair are not necessarily proof of deception.  Why, you ask?

In their effort to be convincing, liars, actually tend to make good eye contact. Carol Goman substantiates this claim asserting that liars tend to overcompensate their eye contact in that they stare for too long.

As for fidgeting, that could easily be a sign of an innocent but overly anxious person. Dr. Paul Ekman stated in a 1999 NY Times article that “an innocent suspect fearful about being believed, for example, may leak evidence of anxiety or apprehension. The lie catcher must evaluate the meaning of the signals in each individual case”

So if lie detection experts aren’t always relying on these false indicators of deception, what other tactics are they using?

SUE

Goodman discusses a new interview approach favored by many police psychologists and deception researchers called SUE (strategic use of evidence). The approach involves the interrogator allowing the suspect to comfortably tell their account of what happened and then at a later point, the interrogator introduces evidence. The purpose of this method is to disclose inconsistencies. Lying involves mental effort; with this in mind, this approach forces the suspected liar to account for what happened against the evidence and thus, increases the potential for the liar’s contradiction. Keep in mind, this approach is only beneficial with actual evidence.

Non-Confrontational Approach

Lying requires constant mental effort as the liar is battling their story against the truth; therefore the propensity of vagueness and the risk of contradiction ensues. Goodman suggests that the interviewer can gain the upper hand in this situation by maintaining a non-confrontational approach, meaning make the liar feel comfortable with sharing their account of what happened as well as follow-up with details. This way if inconsistencies in the liar’s story verses the truth arises, the details can therefore be verified.

Observing Baseline Behavior

As mentioned earlier, lie catchers note that fidgeting can be a sign of an overly anxious but innocent person, and likewise, overly constrained behavior can stem from naturally reserved people. To tackle this situation, experts observe a person’s baseline behavior – the process of developing a basic understanding of a person’s normal body language.

Microexpressions

Microexpressions are said to help reveal the disparity between how one presents oneself and how one authentically feels. Although microexpressions are involuntary expressions lasting a fraction of a second, Dr. David Matsumoto of San Francisco State University, asserts that people can be trained to spot them when they occur. Goodman suggests that one good way to delve into a more in depth conversation with a witness or suspect is to ask the same types of questions in varying ways (referring to the event in question) and closely watch their microexpressions.

Share Your Insights for Spotting Deception !!

Filed Under: Nonverbal Behavior

The Social Influence Consulting Group Blog December 15, 2013

Wikipedia Donation Blunder

Have a look at the below image (click to enlarge).  It is a Wikipedia Donation request.  As a student of influence what do you think they could have done differently to enhance the donations they received? Note the yellow highlighting on the text is Wikipedia’s. Wikipedia Donation  Source page: https://donate.wikimedia.org/w/index.php?title=Special:FundraiserLandingPage&country=AU&uselang=en&utm_medium=sidebar&utm_source=donate&utm_campaign=C13_en.wikipedia.org
Some Great Comment Below to challenge we set!
Here are my thoughts!

Text:

What Wikipedia have done in the text is anchor readers to the average amount of $15 and then in an attempt to show how just a little bit will help have drawn reader’s attention to the amount of $3.  Therefore those who would have given more have become subjected to the sticky middle of Consensus (remember those who used less energy and when told the average amount they relaxed their good deeds and fell back to the average). Wikipedia run the risk of taking the larger donations and bringing them back toward the average and even worse to the $3 amount because that is all they need – irrational because they would love more – but as Dan Ariely has shown us people are far from rational.

Some amended text could have made a statement about Wikipedia’s independence and they will never run ads.  Mention they do not take Government funds and survive on donations made by readers just like you.  They could have said if everyone reading this request right now was to make some form of donation (not mentioning the $3) they could raise sufficient money in 1 hour to keep Wikipedia available and ad-free for another.  Then if they listed the donation amounts starting at $100 they would increase the amount people donate using what we know of Contrast and Wikipedia knowing the average is $15.

By starting at $3 they are more likely to get less because of the ordering, anchoring people low and the framing of the request through the text suggests $3 is enough.

So our advice to Wikipedia – flip the order in the donation panel – starting at $100.  In the text remove the amounts and focus the message on Social Proof – where other readers just like you are making donations to keep us ad free.

Finally, Jeremy’s comment below is perfect.  Wikipedia has given so much to the world, mention that for years they have given the framework, kept it one place on the internet that is ad free and now this is the reader’s chance to help keep this valuable resource available for everyone for years to come.

Great work Wikipedia (and for our community I have shared this post with them).

 

The post Wikipedia Donation Blunder appeared first on Social Influence Consulting Group.

Filed Under: Influence, money, Nonverbal Behavior

The Humintell Blog December 13, 2013

Deception Detection Debunked

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Courtesy DreamsTime

Evaluating Truthfulness is nothing new, but new technology and training programs based on validated scientific studies have sparked new interest in this field of study.  Pursuit Magazine goes in depth about about behavioral science’s perceptive on how to conduct successful interviews.

Deception detection is not as simple as many people, who are often times untrained, believe or want to believe. Experts agree that it is a complex assessment and requires years of training to be not only good at detecting deception but also accurate.

Individuals such as Joe Navarro and Mark Frank often revisit training techniques or strategies (either via research for a book or in teaching proven techniques to others) to stay on the top of their skill of evaluating truthfulness.

Pursuit Magazine points out that ‘despite what popular books on nonverbal behavior may say, there’s no scientific evidence that crossed arms or legs indicate a non-receptive person, or that deceivers touch their noses, avert their eyes, or cover their mouths.  Unfortunately, deception detection isn’t so simple, say behavioral scientists who actually study communication and deceit using scientific methods. Spotting a lie, it seems, is an inexact science.’

Pursuit interviewed Humintell’s Director Dr. David Matsumoto for this article and he commented, “a problem with academic research on the topic: Many experiments are based on low-stakes lies. In the real world, lies that concern investigators or potential employers are usually high stakes—in other words, liars in the interrogation room have a lot more to lose than study participants.“

According to Caroline Keating, good liars are ultimately good actors. Her advice on how to lie convincingly is to “rehearse” in order to reduce anxiety.  “Good lying, like good acting, is an art that requires a plausible story, well-practiced.“

The article also pointed out that Matsumoto has been at the forefront of academic scholarship on nonverbal behavior and cross-cultural psychology.  When asked what actions investigators can take to improve their sensitivity to deception, Matsumoto said:

“Get trained on the VALIDATED indicators of veracity and deception, both verbal and nonverbal.”
“Learn to strategize their interviewing techniques to maximize the potential for them to receive CLEAR verbal and nonverbal signals to interpret.”

To learn more about proven, effective techniques used to catch liars in high-stakes situations as well as some history and experts in the field of nonverbal behavior read the entire article.

 

Filed Under: Nonverbal Behavior

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