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The Humintell Blog November 29, 2017

Searching for Universal Gestures

If there are universal emotions and expressions, does that mean there are universal gestures?

This is exactly what Humintell’s Dr. David Matsumoto and Dr. Hyisung C. Hwang sought to answer in a 2012 study which sought to conduct a groundbreaking and comprehensive analysis on international differences in gestures.

In order to answer this, they compiled a list of verbal expressions, such as “good luck”, that would be relevant to many cultures and brought people from around the world to examine this list. These individuals then sought to derive a series of gestures, otherwise known as emblems, from this list in order to compare and contrast them between cultures.

But why had such a fascinating question not been suitably investigated? This is partially because their question is a difficult one to answer as many gestures or nonverbal behaviors are culturally specific and drawn from traditional historical contexts. For example, the common Western sign of “good luck” with crossed fingers is derived from older Christian traditions. Thus, the etymology of many gestures becomes complicated to trace.

After examining a wide variety of cultural gestures as identified and performed by representatives of those cultures, Dr. Matsumoto and Dr. Hwang managed to derive a series of loose categories with which to conceptualize cultural similarities and differences.

One of these categories were evaluative gestures, like the Western “thumbs up” but other categories conveyed more nuanced social norms. Perhaps unsurprisingly, gestures fitting into the category of insults seemed to be quite common across many cultures. Other categories included the act of indicating something or of articulating inner physical or mental states, such as being in pain.

Overall, while many gestures were the same across cultures, some similar gestures had radically different meanings depending on where they were used. Moreover, certain gestures appeared to be culturally unique and had no correlates in other cultures, such as South Asian gestures for apology or East Asian messages concerning hunger.

The most consistently universal of these gestures sought to convey very basic messages that tied to universal physical forms. For instance, this manifested in common insults that referred to gross parts of the human body. Most cultures associate human excrement with disgust, so tying this to obscene gestures seems intuitive. Moreover, it would connect profoundly with evidence that ties basic emotions to facial expressions.

As the study authors concluded, this is not the end of a search for universally similar or different gestures. Instead, it was an attempt to reach across cultures and derive categories that can be helpful in both everyday understanding and for future research.

For more information on the role of nonverbal communication across cultures and basic emotions, check out our past few blogs here and here!

Filed Under: culture, Nonverbal Behavior

The Humintell Blog November 8, 2017

Why Try to Read Others?

At Humintell, we certainly talk a lot about reading other people’s emotions, but why is this such a big deal?

One obvious answer is that it is just really fascinating psychology, but there are also relevant and practical reasons to improve your ability to read microexpressions and other nonverbal cues. Not only are they particularly useful during law enforcement interrogations or cross-cultural interactions, but the ability to read others is useful in almost any interpersonal setting.

But first, what exactly is a microexpression? As Humintell’s Director, Dr. David Matsumoto, explains, “Microexpressions are unconscious, extremely quick, sometimes full-face expressions of an emotion. And sometimes they’re partial and very subtle expressions of emotion.”

Often, these microexpressions signify one of the seven basic emotions, but the majority of people either does not see any expression change or cannot understand the brief facial tick they see. Part of this is due to the incredibly brief nature of microexpressions, which can pass over a face as quickly as one-fifteenth of a second.

This means, Dr. Matsumoto points out, that freeze frame shots of individuals exhibiting microexpressions are not particularly subtle, but instead “if you take a freeze frame on it on a video, you’ll see that a lot of times there’s a big facial expression that is very clear about what the person’s mental state is.”

Reading other people’s emotions is not limited to microexpressions, however, as gestures and other types of nonverbal behavior are also telling signs of subtle or hidden emotional states. Dr. Matsumoto divides gestures into “speech illustrators” and “emblems.” The former, speech illustrators, are everyday animated gestures that many people use to emphasize or complement their speech.

Speech illustrators tend to be used by people from every culture, but they do differ in specifics. Emblems, on the other hand, are culturally specific gestures that refer to specific phrases, like a thumbs up.

The ability to read microexpressions is incredibly helpful in law enforcement or national security-related settings, where an interviewee may actively be concealing information. Nonverbal behavior analysis can help us “understand other people’s true feelings, their thoughts, their motivations, their personalities or their intentions.”

Yet, as Dr. Matsumoto points out, the application of emotional detection is “very clear for anybody whose job it is to be able to get that kind of additional insight.” It is not limited to law enforcement professionals but can be helpful to psychotherapists, sales professionals, lawyers, doctors, etc.

Similarly, as the cultural dependency of different gestures alluded to, the ability to understand nonverbal behavior can help us understand exactly what a person is trying to say. Knowing specific gestures can help, but also given the universality of basic emotional expressions, happiness, anger, or fear all present themselves similarly across the world.

Stay tuned with Humintell for more information on the importance of reading other people’s emotions, but in the meantime, check out our training packages here and here.

Filed Under: Emotion, Nonverbal Behavior

The Humintell Blog November 1, 2017

Nonverbal Cues in the 21st Century

The more impersonal communication gets, the more we remember the need for personal contact.

While technology has many great features, it can often distill communication down to text messages, emails, or instant messages. These really can help manage spread out workforces or enable people to work from home, but they also prevent us from reading each other’s nonverbal behavior. This does more than just prevent effective communication and can even prevent the development of trusting and empathetic relationships.

A 2012 study found that when comparing impersonal communication with face to face interaction, there were measurably different neurological responses in the brain. Moreover, the study authors concluded that the neurological effects unique to face to face dialogue may be crucial to successful interactions.

These neurological findings fit closely with the first hand experiences of a variety of entrepreneurs. For instance, Max Brown, the founder of Silicon Beach Trust emphasized the trust building aspects of in-person interaction: “Overall the biggest value of face time is that it’s really the only legitimate way to build trust with someone.”

This notion of trust proved crucial to other testimonials. Anna Barber, the managing director for Techstars, stressed the need for trust to mediate possible interpersonal conflicts. Barber contended that without trust “you won’t have a basic mutual empathy and understanding to fall back on when you hit the inevitable bumps that arise.”

Barber also emphasized that creative problem solving is much better employed while in the same room than when relying on phone calls or emails.

With such a wealth of benefits for in-person communication, it is a little concerning to see a tendency towards less personal methods of cooperation. However, the notion that all young people eschew conversation in favor of texting doesn’t seem to be correct.

Perhaps surprisingly, a 2016 survey found that 55 percent of millennials actually do prefer in person communication! That said, this is not a particularly overwhelming majority.

Followers of this blog will have already made the connection between in-person communication and either nonverbal behavior or microexpressions. We have found repeatedly that both are critical in really understanding a person, either by recognizing their underlying emotional states or by telling more effectively if they are lying to us.

While we cannot help you emphasize in-person communication, check out our past blog here about the power of reading into the sound of a voice, or just get better at handling the face to face conversations that are so important.

Filed Under: Nonverbal Behavior, Technology

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