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The Social Influence Consulting Group Blog December 15, 2013

Wikipedia Donation Blunder

Have a look at the below image (click to enlarge).  It is a Wikipedia Donation request.  As a student of influence what do you think they could have done differently to enhance the donations they received? Note the yellow highlighting on the text is Wikipedia’s. Wikipedia Donation  Source page: https://donate.wikimedia.org/w/index.php?title=Special:FundraiserLandingPage&country=AU&uselang=en&utm_medium=sidebar&utm_source=donate&utm_campaign=C13_en.wikipedia.org
Some Great Comment Below to challenge we set!
Here are my thoughts!

Text:

What Wikipedia have done in the text is anchor readers to the average amount of $15 and then in an attempt to show how just a little bit will help have drawn reader’s attention to the amount of $3.  Therefore those who would have given more have become subjected to the sticky middle of Consensus (remember those who used less energy and when told the average amount they relaxed their good deeds and fell back to the average). Wikipedia run the risk of taking the larger donations and bringing them back toward the average and even worse to the $3 amount because that is all they need – irrational because they would love more – but as Dan Ariely has shown us people are far from rational.

Some amended text could have made a statement about Wikipedia’s independence and they will never run ads.  Mention they do not take Government funds and survive on donations made by readers just like you.  They could have said if everyone reading this request right now was to make some form of donation (not mentioning the $3) they could raise sufficient money in 1 hour to keep Wikipedia available and ad-free for another.  Then if they listed the donation amounts starting at $100 they would increase the amount people donate using what we know of Contrast and Wikipedia knowing the average is $15.

By starting at $3 they are more likely to get less because of the ordering, anchoring people low and the framing of the request through the text suggests $3 is enough.

So our advice to Wikipedia – flip the order in the donation panel – starting at $100.  In the text remove the amounts and focus the message on Social Proof – where other readers just like you are making donations to keep us ad free.

Finally, Jeremy’s comment below is perfect.  Wikipedia has given so much to the world, mention that for years they have given the framework, kept it one place on the internet that is ad free and now this is the reader’s chance to help keep this valuable resource available for everyone for years to come.

Great work Wikipedia (and for our community I have shared this post with them).

 

The post Wikipedia Donation Blunder appeared first on Social Influence Consulting Group.

Filed Under: Influence, money, Nonverbal Behavior

The Influence People Blog December 9, 2013

Persuasion Advice from the Wizard of Oz

Sometimes it feels good to revisit our childhood. I had that experience the day after Thanksgiving as I watched “The Wizard of Oz” again. I did so because I enjoy the movie and the memories it brings back. I also felt like I might learn something from the great and powerful Oz. I wasn’t disappointed!Dorothy and her friends – the Tin Man, the Cowardly Lion and the Scarecrow – make their way to the Land of Oz because they all need something from the Wizard. The Tin Man wants a heart, the Cowardly Lion is looking for courage and the Scarecrow is hoping to get a brain.When it comes to persuasion we’ll focus on the Scarecrow. The Wizard tells him all he really needs is a diploma. Once the Scarecrow has it in hand all of a sudden he believes he’s smart. See for yourself in the YouTube video clip below.Now we all know someone handing you a diploma doesn’t make you smart anymore than wearing a black belt to work makes you a martial arts master. Even earning both of those prestigious things – a college diploma or a black belt in some martial art – doesn’t certify you as a genius or the next Bruce Lee. However, each does make you better off. I can only assume someone who earned a college degree is more intelligent for having gone through the four-year process. As a result of their hard work and earning a diploma they’re more likely to land a good job and enjoy success as compared to those who don’t have a college degree. Likewise, people who’ve earned a black belt should be much more capable of defending themselves should the need arise.  But there’s another benefit. Having a diploma, black belt or some other certification can make you more persuasive. And the more difficult or rare your certification, the more impressive (i.e., persuasive) it is. That’s the principle of authority in operation. For example, did you know in 2005 more than 85% of United States citizens had a high school diploma but only 22% had a bachelor’s degree? Of course, getting a degree from a prestigious university will carry more weight than a more run of the mill school. After all, if you hear someone has a degree from Harvard or Yale you’re impressed, aren’t you? The exclusivity of a degree from a prestigious school is the principle of scarcity at work. And the more education you pursue (MBA, doctorate, etc.) the more impact it has.When it comes to a martial arts black belt there are no official population stats. Having taken taekwondo for many years I can tell you very few people get involved in the martial arts and the vast majority don’t put in the years it requires to earn a black belt. When you hear people have earned a second degree, third degree or more, you know they’ve been practicing their craft for many, many years. The more degrees, the more impressive from an authority and scarcity standpoint.So when people know you’re a college graduate, especially from a prestigious university, that gives you more credibility but a key is that people know what your credentials are before you attempt to persuade them. This is why speakers should always have a bio prepared for a third party to introduce them before they present.The same effect can be had prior to important meetings with a newer client. Having a bio prepared for someone (an associate of the person you’ll meet, your boss, a mutual friend, etc.) to send via email on your behalf gets your credibility established before the meeting.Here’s a powerful tip – you write the bio or email. That’s right, you write the bio or email then give it to the third party and tell them they can wordsmith it so it sounds like them. Never, ever, ever leave it up to the other person to write this on your behalf because they don’t know all you’ve done and accomplished. As you write the email it may feel like you’re bragging but it will sound perfectly natural coming from the other person.Another area you want to make sure is current is LinkedIn. Does your LinkedIn profile show your degree? How about your awards and certificates? Do you mention any in your summary? LinkedIn is your online resume and people are checking it out so make sure it’s the best reflection possible of you and your accomplishments.So here’s your take away. Work hard, do the things most people aren’t willing to do, and see them through to completion. Once you’ve done that and earned your diploma, certificate, award or some other acknowledgement of your accomplishment, make sure people know about it before you try to persuade. It’s a small thing but it can make a big difference when it comes to persuasion.Brian Ahearn, CMCT® Chief Influence OfficerinfluencePEOPLE Helping You Learn to Hear “Yes”.

Filed Under: Influence, Psychology, Science

The Social Influence Consulting Group Blog December 8, 2013

The Art of Exclusivity

Source Credit: This week Drive.com.au ran an article written by Sam Hall titled “Latest Prancing Horse brings prodigious performance and added exclusivity”.  While not reproducing the entire article here I have used some of Hall’s text and value added to it from a Science of Influence perspective to look at Ferrari;s Art of Exclusivity.

Exclusivity laferrari

Ferrari are already an exclusive luxury brand due to the price they are able to command for their prancing horse but they have decided to use Scarcity and take exclusivity to a whole new level.

Ferrari have announced that from now on they are only producing 7000 vehicles a year.   Ferrari Australasia president Herbert Appleroth said, “It does mean that customers will have to wait a little bit longer and that some customers may miss out.”

“The idea is that when some customers go to sell these collectable cars… they’ll get a fantastic return. Ferrari is one of the two best returns in asset class in the world – number one is Ferrari and number two is Chinese art.

“In the past five years, Ferrari has outperformed anything else. Over time, modern Ferraris become classics, so you would expect solid value from this car in the future.”

But Ferrari have not stopped there.  The newly released 458 Speciale showcar was whisked into Australia for barely 48 hours to star at this week’s unveiling, en route to similar launches in Indonesia and Singapore.  Ferrari has already received over 120 orders for the prodigious Speciale when it lands in Australia mid-2014, but Appleroth admitted less than half of prospective buyers will be successful in their applications.

“That’s the art of exclusivity,” he said. “The priority is based on first come-first served, and people have known this car was coming for a few years, so sales are always based on those who expressed interest at the start.”

So now Ferrari are using Scarcity to protect the value of their cars by making less off them available and if you want one you need to get on the waiting list early if you want to be rewarded.  But neither of these strategies compares to Ferrari’s $1.7 million LaFerrari (English translation is simply “The Ferrari”).

To be eligible for one of only 499 editions worldwide, prospective buyers must already own at least five Ferraris and agree to sell it back to the factory once they have had enough of the LaFerrari.

An article published this week in Fairfax Media stated that well-known car collectors like transport tycoon Lindsay Fox have had their applications denied for the most expensive car to ever wear the prancing horse badge.

“There are multiple cars coming into Australia and New Zealand .. but we’re not at liberty to be able to talk about who was successful and who wasn’t,” Appleroth said.

“We had 20 interested parties – known collectors and collectors who were not known – and unfortunately some people missed out.”

The crazy thing is the LaFerrari cannot be registered in Australia because it is only being manufactured as a left-hand drive vehicle.  So the lucky collectors will have one of the most exclusive cars in the world yet they will not be able to drive it on the open road.

Implication for You

How can you do something to highlight the exclusivity of your product or service?  You will know you are on the right track when your idea scares you!

Value what you have and keep the value high by only making a limited number available.

 

Thanks to Jamie O for sharing the drive article with me!

 

 

 

The post The Art of Exclusivity appeared first on Social Influence Consulting Group.

Filed Under: Influence, LaFerrari, Scarcity

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