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The Humintell Blog December 19, 2013

The Impact of the Human Face

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Courtesy of Stockvault

What makes the human face so interesting?  Newborn babies will stare at the faces of the people around them and when you find someone attractive, you may find yourself starting at their face for long periods of time.

Why is it so compelling to covet the human face?

Psychology Today has taken this question to film and asked why our gaze seems to linger longer on images that have faces more than any other images. The article noted that in a study by Robert Fantz, young infants stared twice as long at a black-and-white simplified human face than black-and-white concentric circles. Even though a bull’s-eye target is eye-catching, babies spent twice as much time gazing at a simplified face.

The article notes that the ‘ability to orient to, and accurately read, human faces has high survival value throughout our lives. We must register quickly if there is a stranger in our midst, and sense if this is a friendly or threatening presence.  In short, we may be hard-wired to focus on faces as they provide information that is fundamentally important to our physical and social survival.’

The article directly comments that our face interest is particularly apparent in movies. An interesting insight, commented on by Hungarian film theorist Béla Balázs, is that film stands out from other performance arts in that film has the coveted “close-ups” and can bring its audience closer to the emotion of a scene via the facial expressions of the actor.

Many individuals have difficulty interpreting emotion on a large or abstract scale; images of a tornado victim or the agony of a loss can be expressed more clearly for the audience via the face.

Wide shots usually reveal a broader context while facial shots embody the emotional character of the film.  Also close-ups give the opportunity to have the audience mirror the emotions they see, creating a more intimate relationship with the character in the film and heightening the experience as a whole.

The article goes on to state, “The lingering close-up of a face presents only the illusion of being able to read the inner thoughts of another. What we think a film character may be thinking may reveal as much, if not more, about the inner recesses of our own minds.“

Filed Under: Uncategorized

The Influence People Blog December 16, 2013

The Importance of “Thank You”

Several weeks ago I wrote a blog post on the correct ways to respond to “Thanks.” Much to my surprise and delight it struck a chord with readers. As I was watching television after a Sunday of football, a 60 Minutes piece caught my attention so I decided to write about the importance of saying, “Thank you.”In the 60 Minutes segment, Anderson Cooper interviewed Marcus Luttrell, the author of Lone Survivor, the account of four Navy Seals who were ambushed during a recon mission in Afghanistan. Luttrell was the lone survivor on that fateful day in 2005.Cooper also interviewed retired Vice Admiral Joe McGuire. According to the Vice Admiral one of Luttrell’s comrades, Lieutenant Mike Murphy, placed a call for help after he and his three fellow Seals had been shot. Murphy had to expose himself on a rock to place the call even though he knew he’d likely be killed in such a vulnerable location.He made the call and said, “We could really use your help.” He was told by command, “Help is on the way.” Then Vice Admiral McGuire said he admired Murphy because, having been shot and knowing he’d probably die radioing for help, he finished the call by saying, “Thank you.” The Vice Admiral said of Murphy, “That’s just the kind of man he was.” Did you catch that? He actually took time to say “Thank you” in the middle of a firefight knowing he might die!As I noted in the post several weeks ago, how you respond to “thank you” can make a big difference in your ability to persuade others. On the flip side, expressing gratitude, saying “thank you”, is every bit as important. If Lieutenant Murphy could find the time to remember to say, “Thanks,” then who are we not to?Giving thanks taps into reciprocity, the principle that tells us people feel obligated to do something for those who’ve done something for them. “Thank you” is one of the first phrases we learned when mom and dad taught us that thanking others was the right thing to do after someone had done something for us.Unfortunately showing gratitude – good manners – seems to be slipping these days. I think that because of the responses I get from others when I say, “Yes, thank you,” or “No, thanks.” Quite often I’m thanked in return because politeness stands out today. While that might be a sad commentary, the good news for you is your “Thanks” will stand out in a positive way.I remember many years ago “stopping the presses” to help someone accomplish something that was very important to them. It involved several people on my end and was a disruption in normal processing but we got it done. What stayed with me all these years was the fact that the person we helped never said thanks or acknowledged we went out of our way to help even though we didn’t have to.I realize I don’t work for thanks and that I’m expected to do my job but our company has a culture in which associates recognize extra effort with sincere appreciation. I knew in my heart if that person ever wanted my help again I’d do what was asked but the effort would not be the same as it would for others who genuinely appreciated past efforts.When you recognize people and their effort it helps build relationships and it’s a proven fact that people prefer to say, “Yes” to those they know and like. That’s the principle of liking.So here is some simple persuasion advice. When people have done something you genuinely appreciate, let them know. “Thanks” and “Thank you” go a long way but I’d encourage you to go a bit further. Thank the other person and, if warranted, tag it with a bit more. “Thanks, I really appreciate what you did.”“Thank you. It means a lot to me that you’d…”“You have been so helpful. Thanks a lot!”Each of these takes just a moment of reflection and a couple of extra seconds. Lieutenant Murphy found the time during the fight of his life; can you? Even if you’re dealing with someone you might not see again at a minimum you might just brighten his or her day. If you’re dealing with someone you interact with regularly, an approach like I’ve described can go a long way toward building a stronger, more productive relationship and that will make future attempts at persuasion much easier.Brian Ahearn, CMCT® Chief Influence Officer influencePEOPLE Helping You Learn to Hear “Yes”.

Filed Under: Influence, Liking, Psychology, Reciprocity, Science

The Humintell Blog December 15, 2013

Face Covering and Court Systems

woman with Niqab - Update:  Niqab & Burkas Banned in Courts - Humintell The debate continues on whether or not facial coverings should be allowed in court trials.  The Independent, a UK newspaper, reports on this controversial issue that is still being determined case by case.

Judge Peter Murphy, a UK judge,  recently ruled that a defendant should be obliged to remove her niqab when giving evidence (back in September). He noted, “If a fair trial is to take place, the jury… must be able to assess the credibility of the witnesses – to judge how they react to being questioned.”

He also quoted a New Zealand judge who listed some of the situations in which a witness’s demeanor might be a giveaway. “The witness who moves from expressing himself calmly to an excited gabble,” for example; “the witness who from speaking clearly with good eye contact becomes hesitant and starts looking at his feet.”

The issue with trying to focus on facial expressions by jurors in an effort to try to show deception is that assessing a face can distract, “people [who without training are only about 50% accurate at detecting deception]  into looking at cues they think are associated with lying, and overlooking cues that actually are.” This is according to a meta-analysis of jury research cited by UCL professor, Richard Moorhead, on his blog Lawyer Watch.  Moorhead reported that not only did seeing a face not help assess a person’s truthfulness, it could actually be misleading.

Unfortunately, many people still believe the popular myths about deception such as looking up and to the left means your thinking of what to say; therefore, you’re lying.  Proper training needs to and should take place before a person tries to detect deception from not only facial expressions but any nonverbal behaviors.

On the other hand, an interesting question to look into would be ‘shouldn’t a person be required to open themselves up in a courtroom as a gesture that – Yes they will tell the truth, the whole truth.’  If it has been shown in previous studies that lying (even if just a white lie) is easier to commit over text or email (ie not a face to face interaction) then doesn’t it beg the question if having your face covered also makes it easier?

Judge Murphy was quick to point out that assessing a person’s nonverbal behavior (including facial expressions) has become apart of the justice system “[It] is too deeply rooted in our criminal justice system to be set aside absent compelling evidence.”

Should face coverings be allowed for an individual who is testifying in a court of law?

Filed Under: Uncategorized

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