Social Engineering Blogs

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The Influence People Blog February 1, 2016

The Adjustment Bureau of Politics and Persuasion

Matt Damon starred in the 2011 movie, The Adjustment Bureau, in which he played the youngest politician to be elected to Congress. In the opening scene he has to address supporters after having lost an election bid for the Senate he clearly should have won.
During his consolation speech he begins to reveal the truth about himself and his campaign. He tells the audience everyone assumed his meteoric rise as a young congressman was due to his authenticity. He proceeds to tell people he’s not been authentic at all and starts by telling them a phrase he had just mentioned about his old neighborhood was made up and used only because it polled well with voters. He goes on to say his tie was chosen from 56 others because of what it signified. Then he tells people his campaign paid $7,300 to find out how to perfectly scuff his shoes to appeal to the widest array of voters. Ironically he was viewed more positively the day after the speech because he’d finally been truly authentic.
We’re knee deep in the political process in the U.S., so I thought it was time to share a little about persuasion in the political process. Damon’s revelation about his campaign is more real than you might imagine.
Over the years I’ve participated in many “marketing studies” and quite a few have centered on politics. During these political studies people are literally gathered together for the sole purpose of finding out which phrases resonate best with voters. Mind you, during the selection process participants are paired down so the pollsters understand if the phrases will work best with white, middle aged, conservative males making a certain amount of money or minority voters having a certain educational background, or soccer moms.
By a show of hands or in written format those conducting the marketing ask participants which sentence in each pair appeals the most. Examples might include:
A. A strong national defense
B. A strong U.S. military
A. Family values
B. American ideals
Let’s assume most people like A in both pairs. Before you know it you will hear politicians talking about how “a strong national defense” is important and how the other party doesn’t care about “family values.”
I hope you’re seeing the picture that’s being painted. Very little of what you hear from people running for Congress, the Senate or president comes from their own words. What you’re getting is a republican or democratic made up persona designed to appeal to the most voters.
Part of the reason republican outsiders like Donald Trump, Ben Carson and Carly Fiorina have gotten so much attention from the masses and media is because they’re not run of the mill puppet-like politicians who’ve been airbrushed to appeal to voters. For the most part – love ‘em or hate ‘em – they are presenting their real selves. To a lesser degree (only because he’s been in politics a long time) Bernie Sanders has a similar appeal for many democratic voters.
Most career politicians spout the “same old same old.” You only have to watch a few debates to hear the same politically correct jargon and talking points intended to appeal to the base.
For example, it always sounds as if every governor led the greatest comeback his or her state had ever seen. The skeptic in me always thought things were so bad with the economy in 2008 if you couldn’t boast about lower unemployment, increased spending on schools, new programs, etc., in your state then you would have been a terrible governor! Blah, blah, blah. The rising tide of an economic recovery helped every state look much better when compared to six or seven years ago.
So what are we to do? Pay attention to what’s said and see if you can confirm key facts. It’s amazing how politicians will tell us things that are not true or are a twisted version of the truth to support their points.
No candidate is perfect and none will hold your opinions or values on everything. In all likelihood there will be two or three core issues for each voter that will determine who they vote for. It may be healthcare reform, the economy, immigration, ISIS, foreign affairs, etc. No matter who you vote for there may be inconsistencies with their positions on other issues but then again each of us are inconsistent to one degree or another. Just make sure whoever you vote for is the person they present themselves to be and not some campaign consultant, poll-generated image designed to appeal to vote getting. Vote for a real person…if one happens to be running.
Brian Ahearn, CMCT® 
Chief Influence Officer
influencePEOPLE 
Helping You Learn to Hear “Yes”.

Filed Under: politics

psychmechanicsblog January 26, 2016

How our emotions influence our perception of time

Our minds have an amazing ability to keep track of time, despite the fact that we have no sensory organ specifically devoted to the measurement of time.
This has has led many experts to believe that there must be some sort of internal clock in our brain that ticks continuously, just like any…

see more at www.psychmechanics.com

Filed Under: Behavior, Perception

The Influence People Blog January 25, 2016

Why is Scarcity such a Motivator?

We’ve just come through the holiday season and retail sales were up about 8% from a year ago according to MasterCard. It’s probably not a stretch for me to assume that all of you reading this took part in holiday shopping if for no other reason than to take advantage of the great sales that were so prevalent.
There is something about a sale that grabs our attention and there are two primary reasons we love to take advantage of the opportunities retailers present. Contrary to what you might think, it’s more than just saving a little cash.
First, we hate the thought of losing. That’s the principle of scarcity at work on us. We’ve become so conditioned by sales that we know when we don’t buy something on sale we’ve most likely overpaid; i.e., lost money. Amos Tversky and Daniel Kahneman’s research shows people feel the pain of loss more than they do the joy of gain. In fact, most people experience the pain of loss anywhere from 2.0-2.5 times more than the joy of gaining the same thing. In other words, as much as we like saving $100 we hate the thought of losing $100 much more. Again, not taking advantage of a sale equates to losing.
However, as much as we like a sale we do know there are plenty throughout the year so what’s a retailer to do to get us to take action immediately? When you throw in some kind of limit our desire for the sale item is greatly heightened. Think about it; if there were not a time limit (“Sale ends Sunday”) or limited supplies (“While supplies last”) we wouldn’t be as quick to take advantage of the bargains. After all, it’s also quite natural for many people to procrastinate.
But why is scarcity such a motivator? According to Robert Cialdini’s best selling book Influence Science and Practice, it has to do with how we’re wired, i.e., our evolution as a species.
“One prominent theory accounts for the primacy of loss over gain in evolutionary terms. If one has enough to survive, an increase in resources will be helpful but a decrease in those same resources could be fatal. Consequently, it would be adaptive to be especially sensitive to the possibility of loss.” (Haselton & Nettle, 2006)
While some things may be changing rapidly (human knowledge is doubling every 12 months), human beings evolve slowly, very slowly. Most people probably don’t live in life and death situations like humans did thousands of years ago but our brain wiring is essentially the same. So that wiring that was designed to help us survive still exists today, only it’s tapped into in many ways that are not related to survival.
How does this impact you? In two primary ways:
If you’re a consumer make sure you don’t reflexively act on things. While the sale may look too good to pass up do you really think it’s the best sale there has ever been? Do you think it will never come back around again? The answer is most likely no in both cases. So take your time on major purchases and don’t be so quick to jump just because you see something is 30% or 40% off. It’s very likely there will be President’s Day, Memorial Weekend, Fourth of July, and Labor Day sales that are every bit as good if you can be patient.
When you’re a persuader look for legitimate scarcity in your product, service or offer. There may not be one thing that is totally unique but perhaps there is some combination of features or benefits that can’t be gotten elsewhere. Tout the combination to alert people to the uniqueness. And if there happens to be a limit on time or quantity make sure you mention it because it will increase the odds that someone will say yes to you.
In order to be a master when it comes to persuasion always look for the principles of influence that are naturally available. Then use those principles of honesty highlight what you’re talking about. Doing so will significantly increase your odds of getting to yes.
Brian Ahearn, CMCT® 
Chief Influence Officer
influencePEOPLE 
Helping You Learn to Hear “Yes”.

Filed Under: sales, Scarcity

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