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The Social Influence Consulting Group Blog September 22, 2013

What Happens When Scarcity Fails

It’s funny how things happen.  This week I was running a Principles of Persuasion Workshop in Canberra and over a casual conversation with a couple of the participants I had an enormous ah-ha moment!  What happens when Scarcity fails?

When Scarcity Fails

Now this is a question I have considered before but why the ah-ha today!

Here’s the context, I was having a conversation with Chris M and he said, “I have tried to use Scarcity by highlighting that the person is in competition with someone else.  When I tell them about the competition they say, that’s okay, go with the other person”.

In one fell swoop the competition has evaporated not just for one but for both parties.

Like Chris this has happened to me before and I hadn’t given it too much thought because when I highlight competition I always have others to speak to.  But why do people just shrug off the competition and say “no thanks”.

Here’s where the ah-ha comes in!

The reason they brush it off is because Scarcity has been brought in too early!

Implication

Before you bring in Scarcity you need to have an understanding of what the target of influence’s motivation is.  You need to understand if they want to do the thing you are asking; if they feel it is the right thing to do by others; or if they are indifferent toward the request because they have not bought in to either the right thing or want to.

So the ah-ha is, ask questions first!  Obtain commitments from the person.  Make sure the thing being proposed is of interest to them.  Use Consensus to show what others like them are doing.  Then, once they have committed and they know people like them are acting, then highlight that they are in competition for the thing.

That way you know the thing being offered is of value and that by highlighting the competition it will be seen as rare and dwindling in availability and then motivate them to take action.

If your target of influence can either take or leave the thing you are offering, highlighting competition too early will be a 50/50 proposition!

Filed Under: Influence, Scarcity, social proof

The Influence People Blog September 16, 2013

Keys to Persuading Thinker Personalities

Here comes your biggest challenge thus far; trying to persuade one of the smartest people to ever walk the planet – Albert Einstein! Talk about intimidating; he’ll see through every psychological ploy you toss at him. If you were going to ask Einstein for something, how would you persuade him to say “Yes?”
In our final week we’ll consider how best to persuade someone who is a thinker or analytical personality type. When I think of this personality type, Einstein comes to mind because he would be someone more task-oriented than relationship-focused. However, unlike Donald Trump, he doesn’t seek to control situations and other people. Instead, he would be someone more focused on self-control. The follow describes the thinker/analytical personality type:
Very task driven; can be slow to act because they like to think things through; exercise good self-control; don’t consider themselves assertive; like data to support decisions; usually take a logical, systematic approach to things; like to see track records and trends to support ideas.
Of the four personality types, the second most often identified was the thinker at 29%. The one chosen most often was the pragmatic (32%), then expressive (24%) and finally amiable (14%).
Because thinkers are task-focused like pragmatics, it will come as no surprise to find out they chose answers that engaged reciprocity and liking much less than did the amiable and expressive personality types. Those personalities are much more relationship-oriented than they are on prioritizing tasks. Some influence advice when dealing with a thinker:
Using the liking principle is okay because it’s socially acceptable but you don’t want to spend much time here because thinkers are not concerned with being your friend. Don’t take offense but most of the time their thoughts are off somewhere else.
Pulling the reciprocity lever – doing things in hopes of a return favor – won’t be an effective strategy either. Thinkers will certainly accept whatever you give them but it won’t be a high priority for them to find ways to repay the favor.
More than any other personality type, when it comes to making business decisions, helping thinkers deal with uncertainty should be your top priority.
Thinkers were more persuaded by the principle of consensus – what others were doing – than any other personality type. It’s not that they just go with the flow; rather they can be persuaded by what others who are like them happen to be doing. So tell Einstein what Tesla, Edison or other classic thinkers are doing and he’ll listen.
Sharing facts or relying on the advice of experts – the principle of authority – is more effective with this group than any other personality type! One other expert is good but many (consensus) will be your best bet when trying to persuade a thinker.
Consistency – what someone has said or done in the past –was also high for thinkers. Only pragmatics had a higher score. Pragmatics may believe they’re right in what they say and do because of their egos. Thinkers believe they’re right because they’ve put so much time and energy into their decision before they act on it or share it. Tie your request to what a thinker has said, done or professes to believe and your odds of success go up dramatically.
Scarcity was the least effective principle with this personality type. Odds are they’ve thought about your offer, perhaps researched it, so if it’s not actually rare or going away they’ll see right through it. You’ll get much more response by helping them overcome uncertainty (consensus and authority) in the business environment.
When it comes to the thinkers you know they may not be as extreme as Albert Einstein. However, you’ll still be better off focusing on certain principles because they’ll help you more than others. In order, here are the most effective principles of influence for thinkers:
AuthorityConsensusConsistencyLikingReciprocityScarcity
I hope you’ve found this series on personality types helpful. When it comes to persuading people, where you have a handle on their personality type, planaccordingly and you’ll be far more successful than if you simply wing it. Also, setting the stage – what you do before you attempt to persuade – will be extremely helpful.

** To vote for Robert Cialdini, President of Influence At Work, for the Top Management Thinker of 2013

Filed Under: Influence, Liking, personality type, Psychology, Reciprocity, Scarcity, Science

The Influence People Blog September 9, 2013

Keys to Persuading Amiable Personalities

How would you like to meet Sandra Bullock? She always plays characters that are so nice and now she’s going to be nice to you. Imagine for a moment you have a big favor you want to ask her. How will you persuade her to say “Yes?”
This week we’ll take a look at how best to persuade someone who is an amiable or facilitator personality type. When I think of an amiable, Sandra Bullock jumps out at me because she seems to be someone who is more relationship-focused than task-oriented. But unlike Oprah, she doesn’t seek to control situations and others. Rather, she prefers to focus on self-control. The follow describes this personality type:
Amiable people really enjoy relationships; tend to focus more on feelings than facts; don’t consider themselves very assertive; are usually willing to set aside work if someone needs to talk; don’t like change; when they need help they prefer a real person to help them even if it takes more time.
Of the four personality types, fewer people taking my survey identified themselves as being amiable (14%) when compared to the other personalities: pragmatic (32%), expressive (24%) and thinker (29%).
Because amiable personality types are relationship-oriented, like the expressives, it will come as no surprise to find out they chose answers that engaged reciprocity and liking far more than did the pragmatic and analytical personality types, personalities that are much more task focused than they are on relationship building. Some influence advice when dealing with an amiable:
Make it a point to work the liking principle with these folks, because they want to know and enjoy the people they interact with. Can’t you just image Sandra wanting to get to know you and be your friend before you get down to business? I sure can. The good new is, if she likes you then she’ll probably go out of her way to help you.
While amiable personality types didn’t respond to reciprocity as much as the expressives they did place a higher value on it than thinkers and pragmatics. Do them a good turn or something thoughtful and it’s highly likely they’ll look for ways to return the favor.
Like the other personality types, when it comes to business decisions, helping amiable people deal with uncertainty is huge.
Amiable folks were persuaded by what others were doing – the principle of consensus – a little more than thinkers and expressives. When it comes to personal decisions consensus is even more important. This makes sense for someone relationship focused because they would rather go with the flow than buck the system.
Sharing facts or relying on the advice of experts is the most effective route with this group.

Filed Under: Influence, Liking, personality type, Psychology, Reciprocity, Scarcity, Science

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