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The Influence People Blog December 14, 2015

Does Branding Really Influence Behavior?

I think you’d agree that we live in an information-overloaded society. What you may not be aware of is the extent of the overload. William C. Taylor wrote an article – “Permission Marketing” – for the magazine Fast Company and told readers, “This year, the average consumer will see or hear one million marketing messages – that’s almost 3,000 per day.” When I share that quote with audiences they’re astounded. When I tell them the quote is now 17 years old they’re blown away! That’s right, the estimate in 1998 was that you were bombarded with about 3,000 marketing messages each day. More recently a New York Times article – “Anywhere the Eye Can See, It’s Likely to See an Ad” – put the number at 5,000 a day!With so much information assaulting our senses each day it begs the question, does branding really influence behavior? You might be surprised that it does in a big way.I recently read Brainfluence: 100 Ways to Persuade and Convince Consumers with Neuromarketing by Roger Dooley and was particularly interested in the brain science on the age old Coke versus Pepsi debate. Many times over, in blind taste tests people preferred Pepsi…even Coke drinkers quite often preferred Pepsi. However, when people knew which brand they were drinking that changed. Dooley wrote:“When the subjects saw which brand they were drinking, though, nearly all of the subjects said they preferred Coke. Significantly, the subjects’ brain activity changed as well.”Did you catch that last sentence? They didn’t just say they preferred Coke, their brains actually preferred it! What we think about brands actually changes how we experience the product or service! Here are a few examples of incredibly strong brands:Southwest Airlines – Despite the “cattle call” for seating, people love to be “free to roam about the country.” Passengers’ passion has resulted in 42 consecutive years of profitability for Southwest in an industry that’s struggled mightily to achieve profits.Apple – Apple consumers are religious in their zeal for the brand making it the most profitable company in the worldin 2014. Other phones may have better features at times but it’s nearly impossible to get Apple lovers to make a switch. Harley Davidson – If people are willing to tattoo your company logo on their body you know you have a good thing going! I remember hearing someone say, “I can accept the fact that someday I might die and my wife may remarry. What I can’t accept is another man riding my Harley.”Starbucks – The coffee giant transformed coffee drinking and doesn’t even advertise. That’s because their customers do it for them. The familiar Starbucks logo on the cup is all they need to spread the word and you probably see it more than you realize each day.Of course very few brands have the cache of Coke, Southwest, Apple, Harley Davidson, Starbucks or many other successful brands. But, the science shows that a strong brand impacts people’s brain activity resulting in behavior changes even when people are not aware of it.So what does this mean for you? You’re probably not competing on the scale of the aforementioned companies but what current and potential customers think of you and your company matters. Each of us can brand ourselves to a great degree. Here are several ideas based on some things I do.If you call my office you’ll hear this at the start of my voicemail message – “Wouldn’t you agree that much of your professional success and personal happiness depends on getting others to say ‘yes’ to you? Ask me about The Principles of Persuasion Workshop where you’ll learn to hear ‘yes’ more often.” People ask about the workshop and I’ve had compliments on my voicemail.My email autosignature always has my branding message at the bottom – Helping You Learn to Hear “Yes.” Again, it’s not uncommon to get a comment but what’s more important is people see the message and even if it doesn’t consciously register it impacts their brain.I wear shirts with the Influence PEOPLE logo prominently displayed. When people ask about it I have a platform to share what I do. Nobody can sell me better than me and nobody can sell you better than you.Does it work? Absolutely! Before starting Influence PEOPLE my personal brand was – When it needs to be done well. That was on my email and voicemail and I regularly had people say, or write, “I need something done well so I thought I’d contact you.” When someone repeats your branding slogan back to you it’s working! I’ll never forget the first time I met Gerald Ladner, a State Auto regional vice president at the time. His first words to me as he shook my hand and let out a laugh were, “I have to meet the guy who advertises he’ll do it well!” Make no mistake; a catchy slogan won’t make up for a poor product or service. However, when the differences between you and a competitor are seemingly small, when people don’t always know why they do what they do, a well-crafted, consistent brand can be the difference in choosing you over the competitor. I encourage you to give it serious thought because as we approach the New Year, there’s no better time to make a change than now.Brian Ahearn, CMCT® Chief Influence OfficerinfluencePEOPLE Helping You Learn to Hear “Yes”.

Filed Under: Harley Davidson, Influence, Marketing, personal brand, Psychology, Southwest, Starbucks

The Influence People Blog December 7, 2015

Don’t be so Quick to Restock that Shelf

My daughter Abigail’s good friend, Maxie, used to work at a bakery in our hometown of Westerville.  One Saturday morning Abigail and I stopped by to say hello and get a sugary treat after having coffee. I noticed Maxie was busy replacing donuts and making sure the pastry trays were completely full. Unfortunately, it was a bad persuasion move on her part.I asked Maxie why she was so quick to restock the trays after a few donuts or pastries were purchased. She said the bakery owner liked the trays to be full and he believed they looked better that way. I told her that approach is actually working against the bakery making more sales. Let me explain.Two principles of influence were potentially at work in the bakery if the situation was handled correctly. The first was consensus – we look to others to see how we should behave in certain situations. The second principle was scarcity – we value things more when they’re rare or diminishing. When people walk into a bakery and see a tray with very few donuts left, consensus kicks in as the first thought is – those must be good donuts because everyone seems to be buying them. Next comes scarcity – with so few donuts left, if I don’t get one soon I might not be able to get one. Both principles become a huge draw do make a purchase!I’m pretty confident the owner of that bakery has many things for employees to do other than constantly restocking the shelves. One big thing would be having them engage customers and sharing what items are “selling like hotcakes.”Have you ever been to a store where you obviously needed help but an employee or employees seem more concerned with stocking the shelves? That’s frustrating. Some of that may be due to their hesitancy to interact with people but I’m sure some of the pressure comes from a manager who feels fully stocked shelves is a high priority for the store. Not smart if you want to sell more goods.Think about where you work. Are there things you have that people actually see? If so, don’t be so quick to “restock the shelves” because doing so reduces the impact of consensus and scarcity. Rather, manage the process so you convey what other people are buying and get your customer to “act now” so they don’t lose an opportunity. If you’re worried about employees standing around, teach them how positively engage customers in such a way that customers enjoy the buying experience and keep coming back.Brian Ahearn, CMCT® Chief Influence Officer InfluencePEOPLE Helping You Learn to Hear “Yes”.

Filed Under: Influence, Psychology, Scarcity, Science, Training

The Influence People Blog November 30, 2015

What’s Your Why?

Why? That’s a deep, powerful question that can apply to almost anything. Kids ask why the sky is blue. Sports fans ask why the coach called a certain play. Citizens ask why politicians make the choices they do. You get the point. I’d like to focus the question on you. What’s your why? Or put another way, why do you do what you do?

I’m intrigued by the question of why having reread Simon Sinek’s book Start with Why. I encourage you to take a look at Simon sharing some thoughts on this in one of his Ted talk presentations.
Sinek builds a case that most companies lose sight of this important concept but great companies know their why and it becomes their culture. Apple, Costco, Southwest Air and Harley Davidson are a few of the great companies he refers to in the book. His perspective reminded me of Steven Covey’s idea of a personal mission statement. Covey’s idea applies to individuals because too often people go through life not knowing why they do what they do. This post isn’t about the value of a personal mission statement but if you’d like to learn more about that, read this article.
With Influence PEOPLE, my why is to help people achieve professional success and personal happiness. When it comes to professional success much of that depends on getting others to say yes to you. That yes could be tied to a new product, procedure, strategy or any number of other initiatives in which people need to be onboard. Whatever it may be, business leaders, managers and salespeople need to get people doing what they need them to do.
On a personal level, I’m a firm believer that your home life will be much more peaceful and happy if family members willingly do what you want. Wouldn’t it be nice if your kids did their homework or chores with less resistance? Wouldn’t it be great if your spouse more willingly did what you asked? Both could lead to less stress and more happiness.
I believe professional success and personal happiness can be achieved with a lot less effort than you might imagine. If you understand how people typically think and behave and you’re willing to adjust your communication accordingly you’ll move more people to voluntarily do what you want. A big part of that communication change comes by ethically and correctly using the principles of influence.
The principles of influence are psychological triggers that are scientifically proven to move more people to a yes response. Think of it this way, if you knew the best way to hear “Yes” more consistently, wouldn’t you communicate that way more often? It would be foolish not to.
When I speak on this topic the word audience members use most often to describe me is passionate. They can tell I passionately believe what I’m saying. And I do because I’ve seen it work firsthand at home and the office. I’ve also heard from others. Here are a couple of examples: 

“Brian Ahearn’s communication and teaching of Dr. Cialdini’s principles of persuasion into business applications specifically for our industry were extremely relevant and applicable in both of my work and personal life.” – Greg Wilkerson, Sr. Vice President, Frost Insurance  

“The class was so powerful for me personally, that it has extended past any particular work situation or sales situation. It has influenced almost every aspect of my life.” – Christian Fanetti, Sr., Vice President, Consumers First Insurance

So let’s circle back to you. What is your why when you head to work each day? If it’s just a paycheck you’ll never put as much time and effort into your work as you would if you passionately believed what you do makes a difference.
Even if you don’t love the daily grind, can you see how the end results of your efforts and your organization make a difference for others?
I can’t answer your why for you. Nobody can. But taking time to really reflect might make the difference for you. Wouldn’t it be great to go to work each day with a little more energy, excitement and passion? It’s possible if you know your why and believe in it.
Brian Ahearn, CMCT® 
Chief Influence Officer
influencePEOPLE 
Helping You Learn to Hear “Yes”.

Filed Under: personal mission statement, Simon SInek, Steven Covery, TED talk

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