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The Humintell Blog July 29, 2015

ICYMI: Improve Your Negotiation Skills by Understanding Microexpressions

From Clearly Influential with Sandy Donovan:

“Don’t you just always want to know what the other person is thinking? Whether a co-worker, significant other or the stranger I met in the grocery store – I always want to get inside their mind. I’m constantly wondering what they are REALLY thinking.

Unfortunately, a lot of us just aren’t that good at reading non-verbal cues. Something we haven’t talked about yet on this show is microexpressions. They’re tiny flashes of expressions that pop up on a face for a short time – so short that you won’t even notice unless you’re trained to. I’m talking like a tenth or fifteenth of a second. What’s cool is that the person making these expressions probably doesn’t notice that they’re making these expressions either. It happens at the subconscious level. What’s interesting is that these expressions can show us a person’s true emotion. They express fear, anger, happiness…. all the regular emotions, but at a fraction of a second, it goes unnoticed.

Our guest today says that, with training, you can become up to 90% accurate in reading these emotions. Imagine that! Most people don’t even know they exist, but with a little practice, you’ll know what people are feeling 90% of the time. Imagine the leg up that can give you in negotiations.

Dr. David Matsumoto, Director of Humintell, is a renowned expert in the field of microexpressions, facial expression, gesture, nonverbal behavior, emotion and culture. He has published over 400+ articles, manuscripts, book chapters and books on these subjects. Since 1989 Matsumoto has been a Professor of Psychology at San Francisco State University. He is also the Founder and Director of SFSU’s Culture and Emotion Research Laboratory. The laboratory focuses on studies involving culture, emotion, social interaction and communication. In 2009, Matsumoto was one of the select few to receive the prestigious Minerva Grant; a $1.9 million grant from the US Department of Defense to examine the role of emotions in ideologically-based groups. He trains law enforcement, is the author of numerous books and is a 7th degree black belt.

Today is all about finding concealed emotion and noticing indicators that most others don’t even notice. Understanding this information will certainly give you better insight into what your audience is thinking and feeling.”

Filed Under: Nonverbal Behavior

The Humintell Blog July 23, 2015

The Trustworthiness of an Inmate’s Face May Seal His Fate

inmate-visitThe perceived trustworthiness of an inmate’s face may determine the severity of the sentence he receives, according to new research using photos and sentencing data for inmates in the state of Florida. The research, published in Psychological Science, a journal of the Association for Psychological Science, reveals that inmates whose faces were rated as low in trustworthiness by independent observers were more likely to have received the death sentence than inmates whose faces were perceived as more trustworthy, even when the inmates were later exonerated of the crime.

“The American justice system is built on the idea that it is blind to all but the objective facts, as exemplified by the great lengths we go to make sure that jurors enter the courts unbiased and are protected from outside influences during their service. Of course, this ideal does not always match reality,” say psychological scientists John Paul Wilson and Nicholas Rule of the University of Toronto, co-authors on the study.

“Here, we’ve shown that facial biases unfortunately leak into what should be the most reflective and careful decision that juries and judges can make — whether to execute someone.”

Previous research had documented a bias against faces perceived as untrustworthy, but much of the research had relied on study participants contemplating criminal verdicts hypothetically. Wilson and Rule were interested in knowing whether this bias extended beyond the lab to a very real, and consequential, decision: whether to sentence someone to life in prison or to death.

The researchers capitalized on the fact that the state of Florida maintains a comprehensive database of photos of all its inmates; Florida is also one of the states that still regularly delivers death sentences.

The researchers obtained photos of 371 male inmates on death row in Florida — 226 of the inmates were white, 145 were black, and all were convicted of first-degree murder. They converted the photos to gray scale to minimize any variations in the images and asked an online panel of 208 American adults to look at the photos and rate them on trustworthiness using a scale from 1 (not at all trustworthy) to 8 (very trustworthy). The raters also evaluated photos of age- and race-matched inmates who had also been convicted of first-degree murder but received a sentence of life in prison instead of death. Importantly, the raters did not know what sentence an inmate had received, or even that the photos depicted inmates.

Wilson and Rule found that inmates who had received the death sentence tended to be perceived as less trustworthy than those sentenced to life in prison; in fact, their analyses showed that the less trustworthy a face was deemed, the more likely it was that the inmate received the death sentence.

This association remained even after the researchers took various other factors — such as facial maturity, attractiveness, and the width-to-height ratio of the face — into account.

The researchers point out that the inmates in the two groups had committed crimes that were technically equally severe, and neither sentence would have allowed for the inmates to return to society — as such, the motivation to protect society could not explain the harsher punishment doled out to the less trustworthy looking individuals.

“Any effect of facial trustworthiness, then, seems like it would have to come from a premium in wanting to punish people who simply look less trustworthy,” they explain.

More striking, a follow-up study showed that the link between perceived trustworthiness and sentencing emerged even when participants rated photos of inmates who had been sentenced but who were actually innocent and were later exonerated.

“This finding shows that these effects aren’t just due to more odious criminals advertising their malice through their faces but, rather, suggests that these really are biases that might mislead people independent of any potential kernels of truth,” say Wilson and Rule.

The research ultimately shows just how powerful appearances can be in guiding judgment and decision making, influencing outcomes in situations that are literally a matter of life and death.

“In a few states, like Florida, it only takes a majority of jurors to sentence someone to death. In Alabama, judges even have the power to override juries that choose a life sentence by unilaterally replacing that sentence with the death penalty, which actually happens with some regularity,” the researchers note.

“We think it is critical that people know and understand that these biases exist, else they might not have the presence of mind to police their thoughts and overcome them,” they add. “Every jury-eligible citizen is subject to participating in the process of delivering justice to others, meaning that the majority of people have a stake in better understanding how peripheral information like facial appearance can bias their ability to perform their civic duty.”

**

This research was funded by the Social Sciences and Humanities Research Council of Canada.

All data and materials have been made publicly available via Open Science Framework and can be accessed at https://osf.io/54skn/files/

Filed Under: Science

The Humintell Blog July 23, 2015

Do Apes Laugh When Tickled?

Apes often make weird sounds when they’re tickled, and some researchers now say these pants and hoots truly are related to human laughter.

That’s the conclusion of a new study in the journal Current Biology that analyzed the “tickle-induced vocalizations” of infant and juvenile apes as well as human infants.

Filed Under: Science

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